Microsoft Response Point 1.0 Service Pack 2 (SP2) introduces new-and-improved features that expand your voice service choices, empower the administrator to better manage the system, and enhance the phone system experience for everyday users and callers.

In Service Pack 2, Response Point adds “digital service” to the list of flexible voice service options to help balance the voice and data communication demands of your growing small business. Digital service is transmitted through an enterprise-grade hard-wire connection. “T1″ (in the U.S.), “E1″ (in Europe),”PRI,” or “ISDN” service providers will run a special cable into your office building, similar to the cabling installed by a telco. Digital service lines normally have up to 24 rotating channels that can deliver voice and data packets to phone system components. Using Response Point Administrator, you can configure the digital gateway device required for this voice service. Some digital service providers may offer fractional digital service, which means you purchase only a portion of the circuit that may have only 8 available channels instead of 24.

Response Point Administrator gives you more control over how you manage the system. In this service pack, you can schedule the Automated Receptionist to handle calls after-hours, on holidays, and during business closures; enable access to a virtual private network (VPN), giving employees in remote locations secured access to the resources on the local area network (LAN); configure hybrid gateway devices that have both FXO and FXS ports, or that can be used for either analog or digital service; reduce speech misrecognition, often caused by background noise and variable service requirements, when you change the channel that detects the DTMF touch tones on your phones.

Response Point Assistant improves the overall experience for everyday users and callers. In this service pack, you can control how you receive 2-way intercom calls and 1-way pages, and play a call-forwarding announcement (or not) for people when they contact you.

Additional SP2 features include automatic parked-call return, which ensures that no callers are left waiting in park longer than 3 minutes; support for VoIP gateway devices that can help improve service quality; and customizable URLs in call notification windows.

The Service Pack 2 for Response Point 1.0 has been updated on the 25th February.